Add category-based notifications for new idea comments

What is the challenge?

• Teams responsible for customer feedback need awareness of new portal comments across a defined group of ideas, but Aha! currently requires them to watch each idea individually. This does not scale when the relevant set of ideas changes frequently or is defined by category, status, portal, or custom fields.

What is the impact?

• Customer follow-up and triage can be delayed or missed because the appropriate team members may not know when new feedback is added. Teams also spend unnecessary time manually monitoring ideas and maintaining individual watch lists.

Describe your idea.

• Allow Aha! users to create saved, category-based subscriptions for new idea comments. A subscription should notify selected users whenever a customer adds a portal comment to an idea matching configured criteria, such as idea category, workflow status, ideas portal, and custom-field values.

• For example, a feedback-triage owner could subscribe to all new customer comments on ideas in the User identified category without watching every individual idea.