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Categories Automations
Created by Guest
Created on Mar 14, 2026

Ability to ignore weekends for the duration calculation in the automation rules

What is the challenge?
  • We want to exclude weekends during the automation rule calculation involving days.

What is the impact?
  • Impact on the SLA for ideas that gets submitted and actioned.

Describe your idea.
  • The scenario is when an idea gets submitted, the idea would be created in a custom status of "Submitted". We then want to have an SLA of 5 days before when we want the idea to be actioned upon and moved to "Needs Review". So in a scenario where an idea is submitted on a Friday, without having the ability to exclude weekends, there will be an impact on this SLA where the product manager would be reviewing only the following Monday.

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