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Status Shipped
Categories Integrations
Created by Guest
Created on Dec 9, 2025

Smartsheet Integration - Data in Smartsheet Contact List Field Cannot Sync to Aha Assign to User Field

What is the challenge?

Data in Smartsheet "Contact List" Field cannot sync to Aha "Assign to User" Field, even if the user in available for selecting in the Assign to User field.

Here are the error messages we saw

  • Linking an Aha record with a Smartsheet record by entering row ID.

Unable to submit form. Please contact support@aha.io if this error persists. Request ID: 908177db-e7b0-4a2b-bc37-15fbd1082bbe

  • Receiving Smartsheet contact list updates in Integration Update Interface -> Import new records

An error occurred contacting Smartsheet: Error converting <AhaServices2::Mapping 7488730793463684 <=> assigned_to_user >: undefined method `with_indifferent_access' for an instance of String

We did not test the Aha "Users" field but we suppose we might experience the same issue.

What is the impact?

Impact: High (No workaround Available)

Aha is not able to receive user update from Smartsheet.

Describe your idea

We regard this as a bug that should be fix.

  • ADMIN RESPONSE
    Dec 18, 2025

    We have just shipped a fix for this issue. Please reach out to us at support@aha.io if you have any questions.

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  • Guest
    Dec 22, 2025

    Tested and confirmed this issue had been fixed. Thank you for all the efforts fixing this.