identify customer pain points from Zendesk tickets > use to schedule Discovery interviews

Companies use Zendesk to manage email communication with customers. It is really hard for PMs to index across all the tickets and pull out common pain points from customer tickets to ask questions and organize feedback trends.

It is also hard to find the right customers to reach out to for organizing Discovery research. What if I could find the right customers from past ZD tickets they submitted?

Allow PMs to get insight from the hundreds of thousands of Zendesk tickets customers have historically submitted.

Easy to identify the right customers to reach out to for research based on their past tickets.

Integrate Discovery with Zendesk and allow PMs to ask questions and find insights from the large library of past tickets.

Use this research to identify the right customers to reach out to