Per-document access control in knowledge bases

• ADMIN RESPONSE

  Jul 31, 2025

  You can set up your knowledge base so that certain documents are only accessible to users with a specific SSO configuration. This is useful if you want to manage a single knowledge base with documents for multiple audiences, such as regular users and admin users. To set this up, follow these steps:

  1. In Account settings, navigate to the Collections page.

  2. Click Add collection and create collections to classify different sets of documents (learn more about Collections here).

  3. For the collections that should have restricted access in the knowledge base, enable the Limit access by user toggle. This generates an SSO attribute ID.

  4. In your SSO identify provider, add this attribute ID to the users who should have access to those documents (see instructions here).

  5. Finally, navigate to the Overview tab on the documents in the Aha! workspace that you wish to restrict, and select the appropriate collection.

  6. Now, only SSO users with your configured attribute will be able to see those documents in your knowledge base!

• Comments 0
• Votes 1