Ideas should be visible only if their organization has a proxy vote

Enhancement Request – Idea Portal Visibility for Customer-Submitted Ideas

Current Situation

Our organization maintains dedicated Aha! Ideas Portals for individual customers to manage feature requests and provide visibility into the status of submitted ideas.

In some cases, our engineers submit ideas on behalf of customers. These ideas are submitted through the customer's dedicated Ideas Portal, allowing us to associate the request with the appropriate customer.

Current Limitation

The existing visibility setting, "Visible to creator, their organization and our employees," does not provide visibility to the customer when an idea is submitted by one of our employees on their behalf.

Although the idea is submitted through the customer's dedicated portal, visibility remains associated with the employee who created it rather than the customer or the portal through which it was submitted.

Current Workaround

To address this limitation, we manually change the "Created By" field to an identified user associated with the customer's Ideas Portal.

While this provides the required visibility, it is not an ideal solution because it requires manual intervention for every idea submitted on behalf of a customer. It also changes the original creator attribution.

Recommended Enhancement

We recommend introducing an additional visibility option that allows ideas to be shared with users associated with the portal through which the idea was submitted, regardless of who created the idea.

Two potential visibility settings are:

Option 1 – Portal-Based Visibility

"Visible to creator, their organization, portal users and our employees"

This would allow all authorized users of the specific Ideas Portal to view ideas submitted through that portal, including those created by our employees on behalf of the customer.

Option 2 – Portal Organization-Based Visibility

"Visible to creator, their organization, portal users' organization and our employees"

This would extend visibility to users belonging to the customer organization associated with the portal, rather than relying solely on the identity of the idea creator.

Expected Benefit

This enhancement would allow organizations to submit ideas on behalf of customers while automatically maintaining appropriate customer visibility, eliminating manual reassignment of the idea creator.

It would also improve the effectiveness of dedicated customer Ideas Portals as a centralized platform for communicating feature requests, tracking progress, and sharing product development updates.

Even if it is not via Proxy Vote, there needs to be a way for employees of the product company to associate an idea to an Organization such that the customer sees that idea in their Organizations list. In large enterprise B2B products, ideas are handled in nuanced ways and not always customers voting and adding ideas. If we put that burden only on them, we will lose the full picture. Thank you!