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Knowledge bases

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Aha! Knowledge owners should have the ability to create and manage document collections

What is the challenge? Currently individual Aha! Knowledge add-on users can't create and manage document collections What is the impact? Their ability to manage knowledge bases is impacted as it requires a Customization Admin to create and...
Terence Osmeña about 1 month ago in Knowledge bases / Notes 0 Future consideration

Bulk edit workspace sharing permissions on documents

What is the challenge? I have a need to hide a folder of documents in my Knowledge Advanced hierarchy. I am working on a new idea. And I am laying it out in notes under a folder, to keep the thoughts together. I don't yet know how many documents I...
Melissa Hopkins about 1 year ago in Knowledge bases 0 Future consideration

Bullet points in callout boxes

What is the challenge? sometimes I have big callout boxes with a bulleted list, but it's not possible to include a bulleted list in there, just in front What is the impact? it would look more organized Describe your idea have the option of a bulle...
Guest 6 months ago in Knowledge bases 1 Future consideration

When we import a Word doc, aha sets up the topic hierarchy automatically in the KB based on Word styles

What is the challenge? After importing a Word doc with many subtopics into a KB, we have to manually create the document's subtopics and sub-subtopics in aha and move the text to each one. What is the impact? A great amount of time to accomplish t...
Guest 5 months ago in Knowledge bases 1 Future consideration

Label cannot be copied in domain documents. Need to manually create one.

What is the challenge? Copying labels What is the impact? Ineffienct to reuse labels in documents Describe your idea Make it copy-able!
Guest about 1 month ago in Knowledge bases 0 Future consideration

Allow KB users to give feedback on articles

What is the challenge? Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback. How would you solve it? Add a widget at the bottom of each KB page to ask for feedback. This could...
Emily Yankush over 1 year ago in Knowledge bases / Notes 1 Likely to implement

Redirect feature to maintain a single link for time-sensitive documents like release notes

What is the challenge? Currently we'll have to change the links on the home page and create or manually redirect new links for our product/support teams to share release notes documents. This is especially problematic for teams that release freque...
Guest 12 months ago in Knowledge bases 0 Future consideration

Links to a Specific Heading on a Different Page Not Always Working

What is the challenge? A given link on page A is supposed to take the user to a specific heading on page B. Clicking the link displays page B but not to the heading. What is the impact? Users are not taken to the correct information when clicking ...
Guest 6 months ago in Knowledge bases 1 Already exists

Use Lucid and Draw.IO for Diagramming and using diagramms cross solutions

What is the challenge? Creating a TAM - Architecture Diagramm and store it centrally,use it in AHA, use in in Confluence,us it in any other source.... today the diagramm gets copied and stored redundant, makes it a challenge to keep it updated on ...
Guest 5 months ago in Knowledge bases 3 Future consideration

Automatically update anchor links when heading name is changed

What is the challenge? When we update the text of a heading in Aha! Knowledge, any links to that heading on a page are not automatically updated with the new text, which breaks the link. e.g. This is a heading #this-is-a-heading When I change "Thi...
Guest 9 months ago in Knowledge bases 0 Future consideration