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Status Future consideration
Categories Knowledge bases
Created by Guest
Created on Sep 9, 2025

Allow AHA Knowledge's Preformatted object to Copy Code Snippet

What is the challenge?

Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, which is error-prone and frustrating, especially for long XML/SOAP examples with nested tags.

What is the impact?

Increases the chance of mistakes when copying code samples into external tools.

Slows down workflows for developers, support teams, and integrators who frequently test or troubleshoot API calls.

Makes documentation less user-friendly compared to modern developer portals, where a one-click copy button is standard.

Describe your idea

Add a “copy to clipboard” button for preformatted code objects in Aha! Knowledge.

When a user hovers over or selects a code snippet block, a small button should appear (similar to documentation sites like Swagger, GitHub, or Postman), enabling one-click copying of the entire code block.

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