What is the challenge? |
Currently, when searching in the Knowledge Base, only the current page is shown, along with Previous and Next buttons. Users have no visibility into how many total result pages exist.
This created several challenges:
Unclear scope of results - Users don't know if there are 2 pages or 20, making it harder to plan how much effort to spend browsing.
Inefficient navigation - Without a sense of total pages, users may waste time clicking Next repeatedly or abandon the search.
Frustration and abandonment - Not knowing the size of the result set can make the system feel incomplete, reducing trust in the Knowledge Base,
|
What is the impact? |
Improves usability and transparency of search.
Helps users decide whether to keep paging through results or refine their query.
Reduces search abandonment and improves satisfaction with the Knowledge Base.
|
Describe your idea |
Enhance the search results pagination display to show the total number of result pages, alongside the current page. For example:
Instead of only showing ''Page 1'' with Previous and Next buttons, display ''Page 1 of 12''.
|