What is the challenge? |
During a web hook outage or a bug all updates in Jira are on hold. After the outage we can trigger a sync at which point all mapped fields except "Comments" get updated. |
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What is the impact? |
The whole point of the integration is that the comments and last updates are seen by stakeholders. This means a large number of comments have to be manually copied over to Aha! ideas... error prone, huge impact if done wrongly since ideas are customer facing in our case, arduous. |
Describe your idea |
Please include Jira "comments" in the sync triggered for mapped fields and include the time stamp so they are in the right order. |