What is the challenge? |
Teams have difficulty viewing what is really pending/overdue if Work Request has multiple teams assigned |
What is the impact? |
Our reporting for the team i inaccurate and may look worse than it is and the time teams keep having to review these requests in their queue if other teams are not responding timely |
Describe your idea |
Either create an option to create 1 work request and identify teams, it triggers an automated creation of individual work requests or ability to view work requests status view by team. Remove off the teams accepting/rejecting view and only view the overall status by the owner |