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Status Already exists
Categories Knowledge bases
Created by Guest
Created on Jun 6, 2025

Bug report in Knowledge base

What is the challenge?

Folders merges

What is the impact?

The folder structure are build for a reason, the documents should be separated accordingly.

Describe your idea

There is a bug in the folder structure in knowledge base. When expanding one specific folder (Act.&Events->Views & Dashboards), the given folder merges with another specific folder (Personnel Search). This behavior is a bit random, but I am able to replicate in the video.

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  • Aha!
    Sarah Moisan-Thomas
    Jun 9, 2025

    Thanks for reporting this issue! Our customer success team has reached out directly to gather more information to troubleshoot this behavior you're seeing in knowledge bases.