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Status Future consideration
Categories Knowledge bases
Created by Guest
Created on May 27, 2025

Ability to support kb URLs with custom subdirectories (slugs) for different user groups/languages

What is the challenge?

We have several documentation sets in Aha! Knowledge serving different user groups and languages, but right now we can only configure a single base URL for each knowledge base. We need to publish different content (sometimes overlapping) under different subdirectory paths (slugs), such as /portal for portal users, /opcenter for Op Center users, or /en and /es for different languages. Our IT team can't work around this at the DNS or server level.

What is the impact?

We can't provide clear, maintainable, and audience-specific links to our users. This limits our ability to support multiple user groups, regions, and languages under a unified domain. We end up with awkward workarounds or too many subdomains, which is messy for both our team and our customers.

Describe your idea

Allow us to config knowledge bases that are accessible via custom subdirectory slugs (e.g., https://product.help.domain.com/portal, https://product.help.domain.com/opcenter, https://product.help.domain.com/en, etc.)—not just at the base URL/root level. Each slug should be able to point to a different knowledge base or variant (for user group, product line, or language). This would help us serve differentiated content to specific audiences and languages, all under a clean, unified help domain for the same product.

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