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Share your product feedback

Status Future consideration
Categories Knowledge bases
Created by Guest
Created on Apr 10, 2024

Public Users Watch and Subscribe to Knowledgebase Articles being Published.

What is the challenge?

We would like to use Knowledgebase Advanced to track things like User Documentation, FAQs, and Release Notes and make this available publicly. However we need a way to disseminate this information to our users who have want to be updated.

What is the impact?

This is a key decision for use between deciding between a utilizing a system with built-in notification support such as a Forum or utilizing Aha Knowledgebases.

Describe your idea

We would like a public user to be able to subscribe as a "public" watcher and be added to the notification list when a internal user publishes and change or new article to the Knowledgebase portal. This would allow them to receive notifications relevant to this article.

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2 MERGED

Opt in to receive notifications on changes to a Knowledge Base

Merged
What is the challenge? Users of our product don't know when the KB changes What is the impact? our customers don't know about important changes Describe your idea I'd like Ideas Portal users to be able to 'Opt in' to receive email notifications on...
Guest 10 months ago in Knowledge bases 1 Future consideration