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Status Will not implement
Categories Ideas research
Created by Mark Eaves
Created on Mar 9, 2021

RELATED IDEAS

Distribution list for empathy sessions

We have segmented client groups that consist of about 15 client representatives in each group. We have a process where we always review ideas with the members within that group.

When scheduling an empathy session, it won't be applicable for us to include the portal users that created or voted/commented on the idea. We would always want to invite the same members in a given client group, and it would be helpful to have a distribution group that we could quickly select.

  • ADMIN RESPONSE
    May 12, 2025

    Empathy sessions were sunset on April 11, 2025. Customers told us they instead prefer live calls with customers. If you are looking for a way to manage your customer interviews, we recommend Aha! Discovery.

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