We need to track several pieces of metadata about a user to effectively understand their request. This metadata is intrinsically associated with the user and cannot change from idea to idea. This includes things like the user's role in our custom ...

What is the challenge? A given link on page A is supposed to take the user to a specific heading on page B. Clicking the link displays page B but not to the heading. What is the impact? Users are not taken to the correct information when clicking ...

I'd like the ability to set a default estimate for all features created. I checked the automation rules and the estimate field is not an option to update via automation rules. Some of our teams are doing a no estimates style of capacity planning w...

Currently there is some default text which appears at the top of the create modal for both Goals and Initiatives records. Even though it updates to reflect overridden terminology, this boilerplate text can provide guidance to users that conflicts ...

Our public ideas portal is today open for all people to post. I’ve been recommended by our internal security expert to require people to create an account before allowing them to post, vote and comment. When I set the ideas portal to be privat...

What is the challenge? Currently you can only have 5 goals defined for a study. What is the impact? It is not possible to capture additional goals for a single study for larger studies with many goals defined Describe your idea Incre...

What is the challenge? Users want to easily be able to trace why AI provided certain insights so they can be assured of AI accuracy. What is the impact? By connecting responses to real data, citation links build trust and confidence in AI-...

What is the challenge? Companies use Zendesk to manage email communication with customers. It is really hard for PMs to index across all the tickets and pull out common pain points from customer tickets to ask questions and organize feedback tre...

What is the challenge? Currently, it’s not possible to allow users to assign work to a team while preventing them from updating the team’s status. What is the impact? This inadvertently allows someone from another workspace to modify the s...

What is the challenge? We sometimes need to correct the font size. The Clear Styling Option does that, but it also clears any other stylings, such as bold and italics. We then have to reapply those stylings. What is the impact? Excessive time corr...