Ideas portal for Help centre, end-user support knowledgebase
Our ideas portal is the go-to for crowd sourcing customer ideas, and will soon be the place we host our release notes (cool feature btw!) We still maintain a help centre from another provider, which currently contains our support knowledgebase, us...
Guest
over 3 years ago
in Ideas portal
3
Future consideration
This is mostly for the purpose of emails, but when I change the status of an idea, I usually have a comment to add too. The followers get two subsequent emails but it really should be just one.
Guest
over 10 years ago
in Ideas portal
0
Unlikely to implement
Today when customizing a Submit Only Idea Portal, fields contribute to a scrolling form that can look quite long depending on the number of questions you would like to ask. It would be great if one could select questions to be included on another ...
Guest
about 7 years ago
in Ideas portal
0
Already exists
After using the filter for a keyword or product name, the filters for RECENT, POPULAR, and TRENDING are no longer available tabs and I'm forced to scroll through all the ideas that don't seem to be in any particular order.
Guest
over 3 years ago
in Ideas portal
0
Already exists
Hi, I am trying to add a linked Org type field to my Submit Idea Portal Layout and am getting this warning (Submit Idea.png). Once an idea has been submitted to the Ideas Portal, I have added an Org field, which is really nice. (Existing Ideas.png...
Guest
almost 4 years ago
in Ideas portal
1
Future consideration
We use the Idea portal for projects (initiative). So as soon as we receive an idea for an initiative we will review it and decide whether or not we will do something with this idea. So we don’t use the voting actually and don't need the 'trending'...
Guest
over 7 years ago
in Ideas portal
0
Already exists
Add an add comment to both the top and bottom of the idea portal page
When reading through ideas in the ideas portal, if you immediately have something to say you click the add a comment button at the top, but this doesn't feel enough like a conversation or forum, it doesn't flow. It may improve if you add a reply b...
Guest
almost 4 years ago
in Ideas portal
0
Future consideration
So submitter can tell how many digits the number they've inputted is. Can see the commas once the idea has been submitted, but this isn't helpful to the inputter. We often have folks put in the wrong number because they don't take the time to conf...
Guest
almost 4 years ago
in Ideas portal
0
Future consideration
Change default setting for IP access restrictions for ideas portals
We're tightening our internal security around Aha Roadmaps by implementing IP access restrictions. However, according to the documentation: By default, all idea portals will inherit the IP address access requirements set within the account. Respec...
Guest
almost 4 years ago
in Ideas portal
1
Unlikely to implement